Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a full-time position with competitive pay and benefits.

Responsibilities:
- Greet customers and provide them with a warm welcome to the service department
- Listen to customer concerns and accurately document their vehicle's issues
- Communicate with service technicians to ensure timely and efficient repairs
- Provide customers with detailed explanations of recommended services and repairs
- Upsell additional services or products that may benefit the customer's vehicle
- Schedule appointments and manage the service department's workflow
- Handle cash transactions and maintain accurate records of payments
- Assist with tire services, including rotations, replacements, and repairs
- Collaborate with the sales team to promote automotive sales and service offerings
- Maintain a clean and organized work area

Requirements:
- Strong mechanical knowledge and understanding of technology (preferred)
- Excellent customer service skills with the ability to build rapport with customers
- Experience in cash handling and basic math skills
- Knowledge of service writing procedures and documentation (preferred but not req.)
- Ability to upsell products or services to meet customer needs
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient computer skills for scheduling appointments and maintaining records

Preferred Skills:
- Previous experience as a service advisor or in a similar role within the automotive industry
- Knowledge of suspension systems, oil changes, and other routine maintenance procedures

We offer competitive pay, benefits package, and opportunities for career advancement within our organization. If you are passionate about providing exceptional customer service in the automotive industry, we would love to hear from you. Apply now to join our team as a Service Advisor!

Job Type: Full-time

Pay: $45,000.00 - $52,871.50 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 10 hour shift

Ability to Relocate:

• Kingsport, TN 37660: Relocate before starting work (Required)

Work Location: In person